Please allow for up to a 2 weeks for refund from when we receive the product(s) back as we are clearing the backlog from our warehouse move.
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Items purchased at au.wilson.com may be returned for up to 30 days after the original purchase date.
- Return shipping costs are your responsibility unless there has been a mistake with your order, and original shipping costs are not eligible for a refund.
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Please note that custom product orders and strung racquets are final and cannot be returned.
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Refunds are issued in the form of the original payment. Wilson will provide a full refund for the value of the purchased item in the same form as the original payment.
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Refunds may take between 5-7 business days to process once an item has been delivered to our warehouse.
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Items must be in as new condition and returned in their original packaging with tags attached or returned.
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Items purchased anywhere except au.wilson.com must be returned to the original place of purchase.
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We don’t accept direct exchanges. Instead, we offer a return and re-order policy for purchases through our online store.
