자주 묻는 질문 (FAQ)
PLEAE READ THE POLICY AND FILL THE FORM BELOW.
PLEASE ALLOW FORUP TO 5 DAYSFOR REFUND FROM WHEN WE RECEIVE THE PRODUCT(S) BACK
- Only products purchased at au.wilson.com can be returned to us.
- Items purchased atau.wilson.com may be returned for up to 30 daysafter the original purchase date.
- Return shipping costs are your responsibility unless there has been a mistake with your order, and original shipping costs are not eligible for a refund.
- Please note that custom products orders and custom-strung racquets are final and cannot be returned.
- Refunds are issued in the form of the original payment. Wilson will provide a full refund for the value of the purchased item in the same form as theoriginalpayment.
- Refunds may take up to 10 days to process once an item has been delivered to our warehouse.
- Items must be in as new condition and returned in their original packaging with tags attached or returned.
- Items purchased anywhere except au.wilson.com must be returned to the original place of purchase.
- We don’t accept direct exchanges. Instead, we offer a return and re-order policy for purchases through our online store.
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